APCSC CRE & CSQS Roundtable

星期一, 三月 19, 2012

Kuala Lumpur March 21, Shanghai April 13

Theme: Optimizing Customer Experience Management for World Class Companies

Kuala Lumpur CRE & CSQS Roundtable on March 21, 2012

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Optimizing Customer Experience Management for World Class Companies

Ms. Pushpalatha Balan, Global Head, QNet Ltd

Topic: The Relevance & Importance of Employee Engagement in a Multilingual Contact Centre Environment

Ms. Munirah Looi, Founder/President & CEO, Brandt International

Other speakers and panelists will be confirmed soon.

Shanghai CRE & CSQS Roundtable on April 13, 2012

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Optimizing Customer Experience Management for World Class Companies

Mr. Yan Zi Li, General Manager of Customer Services Department, China Pacific Life Insurance Co., Ltd.,

Other speakers and panelists will be confirmed soon.

What are the growing successes of Social CRM and Leadership in both customer/employee engagement?
What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

How do Social Media/CRM/PR/Research create strategic value in the current business environment?

Fee:	FREE of Charge with online registration, or CYN 200 / USD 30 non-member at the door
Organizer:	Asia Pacific Customer Service Consortium
Co-Organizers in: Kuala Lumpur Shanghai	QNet Ltd. Time: 2012 March 21st, 2:00pm-5:00pm Theme: Optimizing Customer Experience Management for World Class Companies Venue: Level 9, Block C, PJ8, Menara Qi, No 23, Jalan Barat, Section 8, 46050 Petaling Jaya, Selangor, Malaysia China Pacific Life Insurance Co., Ltd. Time: 2012 April 13th, 1:30pm-4:30pm Theme: Optimizing Customer Experience Management for World Class Companies Venue: 上海市陸家嘴銀城中路190號37樓1號會議室
* There will be a lucky draw after the Roundtable For more information, please click here**