Kuala Lumpur March 21, Shanghai April 13
Theme: Optimizing Customer Experience Management for World Class Companies
Kuala Lumpur CRE & CSQS Roundtable on March 21, 2012
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic: Optimizing Customer Experience Management for World Class Companies
Ms. Pushpalatha Balan, Global Head, QNet Ltd
Topic: The Relevance & Importance of Employee Engagement in a Multilingual Contact Centre Environment
Ms. Munirah Looi, Founder/President & CEO, Brandt International
Other speakers and panelists will be confirmed soon.
Shanghai CRE & CSQS Roundtable on April 13, 2012
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic: Optimizing Customer Experience Management for World Class Companies
Mr. Yan Zi Li, General Manager of Customer Services Department, China Pacific Life Insurance Co., Ltd.,
Mr. Dominic Penaloza, CEO, Ushi.com
Other speakers and panelists will be confirmed soon.
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What are CEO focuses to achieve sustainable growth?
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How to create more business opportunities?
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What are the growing successes of Social CRM and Leadership in both customer/employee engagement?
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What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?
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How do Social Media/CRM/PR/Research create strategic value in the current business environment?
Fee:
FREE of Charge with online registration, or CYN 200 / USD 30 non-member at the door
Organizer:
Asia Pacific Customer Service Consortium
Co-Organizers in:
Kuala Lumpur
Shanghai
QNet Ltd.
Time: 2012 March 21st, 2:00pm-5:00pm
Theme: Optimizing Customer Experience Management for World Class Companies
Venue: Level 9, Block C, PJ8, Menara Qi, No 23, Jalan Barat, Section 8, 46050 Petaling Jaya, Selangor, Malaysia
China Pacific Life Insurance Co., Ltd.
Time: 2012 April 13th, 1:30pm-4:30pm
Theme: Optimizing Customer Experience Management for World Class Companies
Venue: 上海市陸家嘴銀城中路190號37樓1號會議室
*** There will be a lucky draw after the Roundtable
For more information, please click here
